So, you have an electronic ticket in your hands that you want to return, before that you have never issued a refund and now you have a question, how can this be done, and preferably with minimal, and if possible, without any financial losses at all .

It is carried out according to the same scheme as the return of a paper ticket. But before returning, you need to check one thing - whether your e-ticket can be returned. See if there are any “NON REF” marks on your ticket. This mark means that your ticket is non-refundable and your money will not be returned to you. This mark, if any, is located in the “Restrictions” column. Conditions regarding exchange and return can be found on the airline's website in the section on purchasing tickets. Each airline has its own return policy in accordance with the current legislation of the country where it is located.

Basically, the return conditions are the same, the more expensive the ticket you buy, the easier it is to return it and get more money when you return it. And if a ticket is purchased at a special rate with restrictions, or at a promotion (sale, special offer) or at the cheapest rate, then it can only be exchanged for a ticket for another flight. But there are significant differences, for example: e-ticket refund Air Berlin (Air Berlin) is possible only on the day of booking, on subsequent days the e-ticket cannot be returned.

It should be noted that if there is less time left before departure, the larger the amount of the airline's commission will be and the less money you will receive in the end.

More than 1 day before departure, the full cost of the ticket is refunded, with the exception of fines and the collection and commission of the payment system, provided that it is included in the ticket price

Less than 1 day before departure, the amount of compensation is 75% of the cost of the ticket minus fines, fees, as well as payment system commissions

An urgent refund request must be sent at least 4 hours before the start of check-in for the flight. After the start of registration, increased penalties for the return of an electronic ticket begin to operate

All conditions and rules for the return of an electronic ticket are met, but who will return the money, who to contact?

And you need to go to where you bought the ticket, i.e. if you bought a ticket through an airline, then you need to contact the airline, if you bought it through a travel agency, then contact this travel agency, if through an air ticket office, then you need to contact the air ticket office for a refund, etc. To issue a refund of e-tickets, you must prepare the booking number, flight number, ticket number, date and time of departure. All these data are taken from the letter that was received to your e-mail address after paying for the ticket.

1 To return a ticket, you need to fill out an electronic form for the return of an electronic ticket, make a scan of the passport for which this electronic ticket was issued and send this set using a special form on the site, or send it by a simple e-mail to the e-mail of the travel agency where you issued the electronic ticket.

2 You can issue a refund of an e-ticket directly at the agency itself, at your place of residence, in which case if the agency through which you issued the ticket has a representative office in your city

3 If the e-ticket was purchased through a travel company, then the refund must be made exclusively through it

Notification of cancellation of air transportation can be accepted only from the passenger indicated in the ticket, or from a person authorized by this passenger. But in this case, a notarized power of attorney will be required.

When will I receive a refund for my e-ticket?

The terms in which the funds will be returned depend on the method of payment, the method of return of money and the timing of the application for a refund. Below are the ways to return money for canceling an e-ticket

- return of money to the account
- to an electronic wallet
- to a bank card
- in cash

To return funds to the current account, you need:
1 Name or full name of the payee
2 Tax identification number
3 Current account
4 Bank name
5 Bank identification code
6 Correspondent account

To return to an electronic wallet
1 Full name of the sender of the payment
2 Type of payment system (Webmoney, RBK Money, LiqPay, Yandex money, etc.)
3 E-wallet number

To return to a bank card
1 order number

Remember: As soon as you confirm your consent to the return, the places booked for transportation will be automatically canceled by the booking system on all unused sections of the route. This action has no retroactive effect.

And finally, the most important rule to remember when e-ticket refund– the earlier you issue an e-ticket refund, the more chances you have to avoid financial losses

Recently, most travelers buy tickets and book their accommodation via the Internet. It is very convenient and practical - you do not need to stand at the box office, spend time and money on moving around the city. But sometimes it happens that the ticket purchased online is no longer needed - the trip has to be canceled or rescheduled. How to return a plane ticket purchased via the Internet?

In most cases, a ticket purchased via the Internet is rented in the same way as a regular one. But only if you bought it without the “Non Ref” mark (non refundable - irrevocable). Most often, tickets with this mark are sold on low-cost airlines or are among the cheapest even in economy class. If it says Non Ref, then your money will not be returned..

If you have a full ticket, then a refund is possible. Conditions for different airlines may differ - look for them on the official websites of carriers. But everyone has one principle - the sooner you apply for a refund, the easier the process will be.

Note: Usually, the more expensive the ticket, the easier it is to return. That is, in 95% of cases you will not have any problems with the return of business class. Penalties for this procedure may either be absent altogether, or be several times less than when returning a low-cost airline.

Tickets purchased under a promotion, sale or special fares are non-refundable. But you will most likely be allowed to exchange it for another flight. Some carriers generally accept returns on the day of sale. If you are late, then only transferring the flight to another date. Therefore, carefully study the conditions before purchasing.

When is the best time to return a ticket?

The sooner you decide to return your e-ticket, the better.

1. Renting it for a day or more, you can count on a refund of 100% of the cost (only the commission is not refundable). Some carriers may charge customers for this procedure and withhold various fees from them.
2. By handing over the ticket in less than 24 hours, you will receive 75% of the cost minus all of the above.
3. If you change your mind about flying on the last day, try to apply four hours before check-in starts. In this case, the funds will be returned to you according to the second paragraph of this list. If you are late, the fines will increase.

Note: if you have purchased a full-fledged ticket and missed your flight (or the security service did not let you in), then you can return it after the plane has taken off. Often, paying a fine and rescheduling a flight to a new date is more profitable than returning a ticket and buying a new one.

Who will return the money?

We found out whether it is possible to return tickets, now we will tell you about the return procedure itself. You must apply for a refund to the place where you purchased the ticket (travel agency, ticket office, carrier). The statement states:

• flight number;
• ticket number;
• booking number;
• departure date;
• departure time.

This information is indicated in the e-mail that comes with the purchase of the ticket. Do not make mistakes when filling out, because if something is wrong, then you will have to write a second application, and the first one will be canceled (accordingly, it will be considered that you ordered a return later).

Return procedure

1. Since you bought a ticket via the Internet, you do not need to go to the ticket office to return it. Everything is done on the website of the airline (or travel agency). You will need to fill out an application on the portal in the appropriate section and attach a passport photo to it (exactly the one for which the ticket was bought). In some cases, scans are sent by e-mail.
2. You can also always personally contact the representatives of the airline or travel agency with a request to return or reschedule the date of the flight. Do not worry or be shy - this is a standard procedure, it does not take much time. Hundreds of passengers take tickets every day.
3. If you purchased a ticket through a travel agency, then the refund will be made first to their account, and only then to yours. An application for a refund can only be submitted by the person who purchased the ticket, or anyone else who has a notarized power of attorney from the “owner”.

How long does it take for the money to be returned?

This question is quite complicated - it all depends on when you decided to return the Aeroflot tickets purchased via the Internet, on the application deadline and on the payment method. Money can be returned in the following ways:

1. Cash.
2. To an electronic wallet.
3. To a checking account.
4. To a bank card.

In order to return funds to your account or card as soon as possible, you must specify:

1. Identification code.
2. Full name of the bank and current account of the client.
3. Bank identification code and correspondent account.

If the purchase was paid through an electronic wallet, then provide:

1. Surname, name and patronymic of the recipient (exactly the one for whom the ticket was purchased).
2. Wallet number.
3. Type of system (Yandex money, WebMoney, LiqPay, RBK Money, etc.).

Note: immediately after applying for a refund, you lose your seats and they will be redeemed by other participants in the system. You can't change your mind and withdraw your application. Usually this procedure takes from 10 to 90 days.

Can I change the departure date?

It all depends on the carrier and the cost of the ticket. In most cases, you can change the date by paying a small fine. No exchange fee is charged for business class or annual fare tickets.

That's all you need to know about how to return an e-ticket purchased online. We wish you pleasant flights!

The return policy depends on the method of payment for the order and the conditions for applying the tariff (TCA). The amount to be refunded is calculated in accordance with the conditions of application of the rate, which must be reviewed when booking in the first step.
Carriage charge paid for air carriage not returned, if the passenger has notified the carrier of the cancellation of air transportation after the check-in time of passengers for the flight specified in the ticket has expired.

We would like to inform you that from 21.06.2014 The Federal Law dated April 20, 2014 No. No. 79-FZ "On Amendments to the Air Code of the Russian Federation", in terms of the conditions for the return / non-refund of the carriage fee upon termination of the passenger air carriage agreement.

Voluntary ticket refund

1. You can issue a refund of an air ticket purchased on the airline's website, in a mobile application or through a passenger support service, in one of the following ways:

1.1 On the airline's website in the section (only for tickets purchased on the airline's website, in the mobile application and through the passenger support service).

When checking the order, you must enter the order number and the passenger's last name. Further, at the bottom of the page with information about the order, click on the RETURN TICKET button, then CONFIRM.

Attention, when you click on the RETURN TICKET button, it will be impossible to cancel the return of the ticket.

The refund application is processed up to five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days, depending on the issuing bank. At the same time, the airline is not responsible for the increase in the timing of the transfer of funds, which depend on the issuing bank.

2. Issue a refund of the ticket paid at the airline's ticket office

The return of a ticket paid for at the ticket office is made only at the ticket office where the tickets were paid for.

2. Contact the ticket office at the place of purchase, the refund is made only at the ticket office where the tickets were paid for.

When contacting the cashier, you must have with you:

Check, if it is in the hands of the passenger;
- passport;
- if the refund is made by power of attorney: a notarized power of attorney for filing an application for a refund of the cost of the ticket in connection with the refusal of carriage.

The procedure for issuing a refund of an air ticket paid for on the websites and at the ticket offices of air transportation sales agencies.

1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the check-in time for the flight indicated on the ticket);

2. Contact the agent who issued the ticket at the place of purchase.

Forced ticket refund

The carriage fee paid for air carriage is subject to a refund in the event of an involuntary refusal (a forced refusal is recognized in the case provided for in paragraph 227 of the FAR No. 82 of 06.28.2007) of a passenger from air transportation provided that the carrier is notified of this before the end of the check-in time passengers on the flight indicated on the ticket.

The procedure for issuing a ticket refund in case of flight cancellation

* subject to availability

The procedure for issuing a ticket refund in case of a flight delay

Your tickets are valid for carriage for 365 days from the date of purchase.

one . Information for passengers of canceled flights

At the moment, flights have been suspended - this is a temporary measure and the Airline hopes that the situation will change soon.

The airline offers to use one of the proposed options:

Option No. 1.1 (available at the place of purchase)

• Change the departure date to a later one, WITHOUT PENALTY AND SUPPLEMENT: for the departure period from today to 06/30/2020, or from 09/01/2020 to 12/20/2020*.
• Change the departure date to a later one, WITHOUT PENALTY with an additional payment to the available fare: for the departure period from 07/01/2020 to 08/31/2020

Option No. 1.2 (available at the place of purchase)

Change route with addition to the fare

For flights to the CIS countries - it is possible to replace the points of departure and arrival

Option No. 1.3 (available at the place of purchase)

• Replace the passenger (full name) - together with a change in the date of departure and / or direction.

Option No. 1.4 is available through the application in the section

Refund of the full amount for the ticket with Bonuses for booking future flights to the personal account of the Wings program participant

An application for the option you have chosen can also be left on the website in the section, in the message you must indicate the option chosen by the passenger.

* subject to availability

** Free change is allowed no more than once

The procedure for issuing a ticket refund for medical reasons

Your tickets are valid for carriage for 365 days from the date of purchase.

one . Information for passengers of canceled flights

At the moment, flights have been suspended - this is a temporary measure and the Airline hopes that the situation will change soon.

The airline offers to use one of the proposed options:

Option No. 1.1 (available at the place of purchase)

• Change the departure date to a later one, WITHOUT PENALTY AND SUPPLEMENT: for the departure period from today to 06/30/2020, or from 09/01/2020 to 12/20/2020*.
• Change the departure date to a later one, WITHOUT PENALTY with an additional payment to the available fare: for the departure period from 07/01/2020 to 08/31/2020

Option No. 1.2 (available at the place of purchase)

Change route with addition to the fare

For flights to the CIS countries - it is possible to replace the points of departure and arrival

Option No. 1.3 (available at the place of purchase)

• Replace the passenger (full name) - together with a change in the date of departure and / or direction.

Option No. 1.4 is available through the application in the section

Refund of the full amount for the ticket with Bonuses for booking future flights to the personal account of the Wings program participant

An application for the option you have chosen can also be left on the website in the section, in the message you must indicate the option chosen by the passenger.

* subject to availability

** Free change is allowed no more than once

Requirements for medical documents:

1. An original certificate from a medical institution on the state of health on the date of departure of the flight indicated on the ticket.

Help should contain:

• clearly readable name, details of the medical institution that issued the certificate;
• seal of the medical institution that issued the certificate;
• a clearly readable position and the name of the doctor who issued the certificate;
• signature, seal of the doctor who issued the certificate;
• signature, seal of the head of the department or chief physician of the medical institution that issued the certificate;
• date of issue of the certificate;
• compliance of the dates of illness indicated in the certificate with the dates of transportation. In case of discrepancy, the report should state "it is not recommended to fly on the indicated dates".

2. Copies of the passenger's disability certificate certified by the employer or endorsed by the signature and seal of an authorized person of Ural Airlines (Airline Representative at the airport)

3. The original certificate of the air terminal (airport) health center.

Help should contain:

• clearly readable name of the health center that issued the certificate;
• seal of the health center that issued the certificate;
• a clearly readable position, the name of the doctor who issued the certificate;
• signature of the doctor who issued the certificate;
• date of issue of the certificate;
• compliance of the date of illness indicated in the certificate with the date of transportation.

When a passenger in the territory of the Russian Federation applies to the Agency that issued the ticket, a notarized translation of the presented medical document into Russian must be attached to the medical document issued outside the Russian Federation.
When a passenger outside the Russian Federation applies to the Agency that issued the ticket, the presented medical document must be accompanied by a translation of the document into Russian or English, notarized in accordance with the legislation of this country.
The fees of the Agency for the sale of air tickets are non-refundable, unless otherwise provided by the rules of the Agency.
Information about the facts of providing false documents is subject to transfer to the police of the Russian Federation in order to conduct an audit and bring the perpetrators to criminal liability.

Note: After issuing a refund, the terms for crediting funds to a bank card directly depend on your Issuing Bank. On average, the terms range from 2 to 14 banking days. In exceptional cases - up to 30 banking days. In case of non-crediting of funds, please inform the passenger support service [email protected] .

To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.

Nowadays, due to convenience and time savings, most people make purchases via the Internet, including booking airline tickets. Therefore, to purchase them, it is not at all necessary to go to an air ticket office or contact a travel agency. On the websites of airlines, you can choose and book the most suitable option yourself.

Important! Air tickets purchased online are no different from those purchased in the usual way.

Often, seeing a favorable fare for a planned flight, promotions, discounts, tourists are not interested in the conditions for its delivery and exchange if necessary. Do not worry, almost always you can return the money spent or part of it. Let's figure out how to return a ticket with the least financial loss.

E-ticket and fare

First of all, pay attention to the tariff indicated by the air carrier.

Print the handed over electronic ticket, it will contain all the information you are interested in:

• point of departure (airport) and destination;
• surname, name, patronymic of the passenger;
• the number of your passport or other identification documents;
• airline code;
• flight number;
• booking class;
• type of tariff;
• date and time of departure;
• the fare set by the airline;
• ticket price and number;
• date of issue and expiry date.

Non-refundable rate

It is worth making sure that the ticket purchased via the Internet does not have a note in the fare: “Non Ref” or “non refundable”. This word in translation means "irrevocable". At this rate, the cheapest tickets are purchased, under a special promotion and on low-cost airlines. Such non-refundable budget fares may be called differently by different airlines.

For example, at Aeroflot PJSC these are economy class tickets: budget (saver) and promo (promo). It will be difficult to return the money in this case. Usually it is allowed to postpone the date of departure with a surcharge by making changes to the booked transportation.

Sometimes this is an easier way out. According to the Federal Law of April 20, 2014 No. 79-FZ "On Amendments to the Air Code of the Russian Federation", air carriers have the right to sell two types of air tickets. Some of them provide for the conditions for the return of the carriage fee upon termination of the contract of carriage, others do not.

It is important to know! You can return the money for a ticket purchased at a non-refundable fare in case of illness or violation of the contract of carriage by the airline. In case of voluntary cancellation of the flight, the passenger will lose the amount of the carriage fee paid earlier.

Return procedure

Consider how to return a plane ticket purchased at a regular fare via the Internet.

Important! Rule number one - apply for a refund to the place where you purchased the ticket.

Since the purchase was made online, you do not have to go anywhere. You need to find the appropriate form on the website where you booked the ticket and fill it out. Carefully enter all the necessary data:

• flight number, ticket number and booking code;
• exact date and time of departure.

Please attach to the relevant application:

• scanned passport (photo page);
• payment receipt or bank statement.

If there is no specific application form on the site, then it is possible to fill it out arbitrarily, call the specified contact numbers or write to the specified email address. You can make a call to the air carrier's hotline or use the support services on the site.

It is important to keep in mind when handing over an air ticket that only the person who bought it can apply for a refund. Another person does not have the right to return it, without the appropriate power of attorney.

Pay special attention to the correct filling of all ticket and personal data. After all, in case of errors, the application will not be accepted for consideration and you will have to write a new one. You can miss the most favorable deadlines for submitting documents.

When is the best time to return a ticket?

Thinking about the question of how to return a plane ticket, first of all, you need to remember two main things:

1. In case of voluntary cancellation of the flight, it is best for the passenger to notify the air carrier one day before the specified check-in time for the flight in order to receive back the amount paid for the ticket without paying a penalty. This applies to return rates;
2. Return conditions may vary from airline to airline. You need to read them on the official websites. But, as a rule, the more expensive the ticket, the less problems there will be with its return;

Why are application deadlines important? The earlier you return the ticket, the less fines or commissions you will pay to the air carrier. According to the Federal Law of April 20, 2014 No. 79 “On Amendments to the Air Code of the Russian Federation”, airlines are obliged to return all money (carriage charge) paid for a ticket purchased at a return fare, subject to notification of a flight cancellation 24 hours or more before the end of registration for flight.

When returning a ticket less than a day before the end of check-in for the flight, but no later than the specified time of its completion, the penalty is 25% of the carriage charge and other expenses actually incurred by the air carrier. This rule applies to return rates.

So, how to fully return the money spent on the purchase of a ticket and how much refund can a passenger expect? The airline may reduce the amount of the above penalty. It is recommended to read the rules for applying your fare on the official website of the carrier. It describes in detail all the conditions for the return of a particular ticket.

Forced and voluntary ticket refund

It is necessary to distinguish between a forced refusal to fly and a voluntary one. For example, hospitalization, illness of family members and other force majeure circumstances beyond the control of a person can change his plans. In this case, along with the passport, it is necessary to present a document that is the reason for the refusal of the flight. For example, a hospitalization certificate.

It is important! If the forced cancellation is recognized, the airline will return 100% of the carriage fee paid earlier by the passenger.

How to return a child ticket

How to return money for a returned adult ticket, we figured it out. With children, a similar procedure occurs. Only in addition to your documents, you must provide documents for the child (birth certificate or passport, that is, the document by which the ticket was purchased).

What to do if a flight is canceled

The following question may also arise: “How to return an electronic ticket for a plane when a flight is canceled or rescheduled for an indefinite period”? In this situation, you will need the owner's passport, air ticket or receipt (certificate) of its purchase (in the case of electronic booking).

Note! The money must be returned to the passenger in full when the flight is cancelled.

How will the airline refund the money?

After submitting an application for a refund of a ticket, the average time for its consideration is 7 days, but can last up to a month. It depends on the carrier.

The money is returned to the tourist in the following ways:

• in cash;
• transfer to an electronic wallet;
• transfer to the current account;
• transfer to a bank card.

Most often, the same method of transferring money for a returned ticket is chosen as it was paid for when booking.

It is important to provide the necessary additional information to expedite the return procedure:

• bank details, current account;
• the name of the electronic system for the transfer, for example, Webmoney;
• e-wallet number.

It all depends on how the funds will be transferred.

Note! If within 90 days there is no response to the application for a refund from the airline, the passenger has the right to go to court.

In some cases, it is more profitable to change the date and time of departure, rather than cancel the flight. For some business class fares, a refund of the carriage charge is possible even if you are notified of the cancellation of the flight after the end of the specified check-in time for the flight.

How to return a ticket and not lose money

Having considered the topical issue for many passengers, how to return a ticket, it is important to remember the following rules:

1. The procedure for issuing electronic and regular tickets is practically the same. By purchasing it online, passengers save their time. In the case of a ticket return, the filling and submission of documents takes place on the same resource where the booking was made;
2. If a passenger voluntarily cancels a flight, it is important to apply for a ticket refund at least one day before the flight check-in. Subject to this condition, you can get up to 100% of the original cost back;
3. The easiest way to return business class tickets, the more difficult - at budget fares. In some cases, it is recommended to agree to a change in the earlier scheduled departure date, so the passenger will lose less in money;
4. In the event of a forced return due to circumstances beyond the control of passengers, it is necessary to submit documents confirming the reason for the cancellation of the flight. In this case, the passenger will not be charged fines and commissions even if the ticket was returned in less than a day;
5. If the flight is canceled due to the fault of the airline or postponed indefinitely, the client has the right to receive 100% of the original ticket price upon its return.

Answering the question of how to return a ticket with the least financial loss and after analyzing all of the above, we can draw the following conclusions:

1. Before booking a flight via the Internet, carefully study all the contracts and instructions provided on the website by the airline;
2. If there are circumstances forcing to cancel the flight, the passenger must return the tickets purchased via the Internet as soon as possible by filling out an application for their return;
3. Carefully and without errors fill in all the necessary documents;
4. Save your time by booking and renting air tickets on the websites of reliable airlines;
5. Do not be afraid to buy them in advance by finding a suitable option on the Internet, because the procedure for issuing an air ticket is simple, and prices for early booking are cheaper.

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Good luck to all passengers!