Tour report example. Guidelines for compiling trip reports

The Central Council for Tourism and Excursions approved uniform forms of route documentation, which groups of tourists draw up in the process of preparing for the trip and partly during the trip. Properly executed route documents make it possible to preferentially accommodate amateur tourists in tourist establishments - campsites, camp sites, tourist hotels. Based on these documents, the work of tourist groups is taken into account, in addition, route documents are the basis for. receiving sports ranks.

The document giving the right to conduct a weekend hike and a non-categorical hike and travel is a route sheet of the established sample (form No. 3 round). The route sheet contains information about the organization conducting the hike (travel), about the area of \u200b\u200bit, the leader and members of the tourist group, as well as the type of vehicles. This document also contains a trip plan, a route map.

The route sheet (in two copies) is filled in by the head of the group, signed by the chairman of the board of the physical education team or the chairman of the board of the tourist club (or the responsible person of the organization conducting the hike, trip) and certified by the seal of the trade union committee, organization. The group takes one copy of the itinerary with them on a hike (travel), and leaves the other in their tourist team for control.

For hiking and travel I-V categories complexity requires a route book of the established sample (form No. 5 round), which is issued on the basis of an application book (form No. 4 round). The application book in two copies is drawn up in the same way as the route sheet. It provides detailed information about the group, route and preparation for the trip. Including in this book it is required to indicate the sports qualifications and experience of each tourist. Here, tourists certify their knowledge of the rules that must be observed on the way with signatures. A large section on the material support of the group is being filled in (meaning group and individual equipment, and, if necessary, food, repair, kit, etc.).

Before the group leader receives from the ICC a form of an itinerary book (form No. 5 Tour) or an itinerary sheet (form No. 3 Tour), he must hand over to the responsible secretary of the commission a completely completed application book form or a second copy of the route sheet, which contains all the information about the participants hike and route of the group required to organize search and rescue operations in case of receiving a distress signal. The application book (in two copies) together with the completed itinerary book is submitted for consideration by the route qualification commission (MCC) of the relevant voluntary sports societies (VSO), departmental sports organizations, tourist clubs, tourism federations of tourism and excursion councils. With a positive conclusion of the route-qualification commission, the head of the group is given numbered, registered route and application books, certified by the stamp of the ICC (one copy of the application book is stored in this commission).

If necessary, special instructions are entered into the itinerary and application book for the group, the place of registration of the group is determined and recorded before entering the route in the relevant tourist control and rescue service (KSS). Based on the positive conclusion of the ICC and medical certificates on the health status of the group members, the route book is signed by the chairman of the council of the physical education team or the chairman of the board of the tourist club (or the responsible person of the organization conducting the hike, trip) and certified by the seal of the trade union committee or organization. The application book is stored in the organization conducting the hike, trip.

Introduction
Chapter 1. Acquaintance with the object of practice
Chapter 2. Accompanying tourists on the route
Chapter 3. Organization of tourist leisure
Chapter 4. Quality control of the services provided
Chapter 5. Report on the results of a tourist trip
Chapter 6
Chapter 7. Formation of a tourist product
Chapter 8. Calculation of the cost of a tourist product
Chapter 9. Interaction with travel agents for the implementation and promotion of the tourist product
Conclusion
List of sources used

Introduction

In accordance with the curriculum, the production practice was held from November 9 to December 26, 2016.

The internship was carried out on the basis of Edem Travel LLC

Industrial practice is a part of the educational process and is a type of training sessions that provide practice-oriented training for students.

Practice in the profile of the specialty is aimed at developing the student's general and professional competencies, acquiring practical experience and is implemented according to the types of professional activities provided for by the Federal State Educational Standards of the SVE in the specialty within the framework of the following modules of the OPOP SPO:

PM.01 Provision of tourist services.

PM.02 Provision of tourist escort services.

PM.03 Provision of tour operator services.

PM.04 Management of functional divisions of the organization.

The purpose of the production practice (according to the profile of the specialty) is to master the specified types of professional activity and the corresponding general and professional competencies.

During the development of the internship program, the student must have practical experience in:

- identifying and analyzing the needs of customers and selecting the optimal tourist product;

- assessment of the readiness of the group for a tour;

– conducting marketing research and creating a database on tourism products;

- collecting information about the activities of the organization and its individual divisions.

Chapter 1 Acquaintance with the object of practice

The main office is located at the following address: Chelyabinsk, st. Timiryazeva, 27, 236-02-25

The main activity of the travel agency "Edem Travel" is the provision of a range of services in the field of international and domestic tourism. The agency offers a variety of tours, including last-minute ones, to various foreign countries. The travel agency "Edem Travel" assists in obtaining visas for trips abroad .There is a system of discounts, promotions and special offers for customers.

This company can offer a lot of travel options for the summer, autumn, spring, winter season. The travel agency offers hotel reservation services, air and railway tickets, assistance in obtaining visas and medical insurance, and also provides vouchers to sanatoriums and recreation centers in Chelyabinsk region.

Chapter 2 Accompanying tourists on the route

The head of the tourist group, while accompanying a group of tourists, is responsible for discipline and order in the group, for complete and high-quality service, for observing the terms of stay abroad, for observing the route, for the safety of life and health of tourists, for the safety of property of tourists, for protecting the environment .

Group leaders take the first places on the bus in order to be able to work with the group, quickly resolve issues, and follow the road. If there are two groups on the bus, then one group occupies one half of the bus - the other group occupies the other half.

When boarding the bus, the leader must introduce himself and remind the tourists which company they are traveling with.

The head is obliged to conduct a brief safety briefing with tourists.

Upon arrival, according to the instructions received at the office of the travel agency, the manager must contact the responsible persons (contacts are also obtained at the office of the travel agency), give the boarding pass, specify the number of people in the group, the date of the return exit and what stops will be on the way back. On the way back, the day before departure, check the departure time of the group. In the event of an accident, the manager must draw up an accident report in front of witnesses.

The list of measures to ensure the safety of tourists (sightseeers) includes:

– informing tourists about the security threat in the country (place) of temporary stay;

– fulfillment of the requirements for the safety of life, health and property of tourists contained in contracts for the sale of a tourist product, as well as between legal entities and private entrepreneurs providing tourist services;

– insurance of life and health of tourists (tourists) against accidents, including the passage of routes that pose an increased danger, property insurance and insurance against non-departure;

- ensuring the prevention of diseases, including the conduct of preventive medical vaccinations;

- assistance to tourists in case of emergency emergencies and accidents (emergency medical and legal assistance, provision of means of communication);

– ensuring the material and technical condition of objects of the tourism industry and the provision of services that guarantee the safety of tourists (tourists);

- ensuring the safety of property of tourists in the country (place) of temporary stay (in accommodation facilities, during the transportation of tourists, etc.);

– providing escort of tourist groups (caravans) by special services;

– protection of personal data of tourists, protection of their honor and dignity in the country (place) of temporary residence;

- ensuring the qualification and professional training of workers in the tourism industry;

– certification (attestation, declaration of conformity) of the equipment of the tourist industry facilities and tourist equipment for compliance with the stated requirements;

- the use of special personal protective equipment for tourists (sightseeers) and a warning system in case of a security threat;

– assistance to injured tourists (treatment, delivery of victims to medical institutions, etc.).

In case of emergencies on the route, the instructor-guide is obliged to take measures to ensure the safety of tourists (tourists), inform the specialized services of the Ministry of Emergency Situations in accordance with and follow their instructions.

Before the start of the tour, the head of the group is obliged to notify the specialized services of the Ministry of Emergency Situations, local governments about the planned trip with the provision of lists of tourists municipalities, on the territory of which a route of increased danger is laid;

When preparing for a weekend trip or a multi-day trip, it is necessary to carefully complete the first-aid kit. It is very important, especially when hiking in remote, uninhabited areas, in high-altitude and high-latitude regions, to have a professional doctor as part of the group. But not every group, even in these areas, goes on the route with a doctor. He is usually replaced by a medical officer who knows how to provide first aid. The need to provide medical care in the campaign is most often caused by colds and gastrointestinal diseases. A special group is severe injuries and diseases, the treatment of which is possible only in stationary conditions. In these cases, only first aid is provided on the route to ensure the transportation of the victim.

Chapter 3 Organization of tourist leisure

Leisure activities in tourist complexes are organized by a special service called “animation”. It is the presence of such a service, its material and technical equipment, staffing that depend on the status and role of the tourist complex in the market of animation and tourism services, its commercial success and development prospects.

It is possible to increase the number of clients of a particular tourist center not only by increasing the number of hotel rooms, efficient operation of airlines, and eliminating utility problems, but also by creating conditions for a comfortable, varied, interesting vacation, and providing high-quality leisure services. For this purpose, programs of international actions, scientific conferences, symposiums are being developed, sports events are offered (horseback riding, sailing, mountain tourism, excursions), gambling, visiting historical monuments. A variety of forms of leisure activities is the key to the successful functioning of the entire tourist complex.

However, the leisure program must comply with the overall strategy for the development of the tourist complex. The animation service created at the tourist complex functions in accordance with the development strategy of the entire organization and closely cooperates with other departments: financial, legal, personnel, technical, and security services. Employees of such a service not only develop a program of work with clients, but also take part in the formation of the institution's pricing policy, in solving personnel issues, operational, transport, tourist and excursion and other problems. When planning leisure, they take into account the socio-demographic characteristics of tourists - their nationality, age, group size and length of stay, cultural characteristics, ethnicity, religious views, traditions and habits, etc. It will not be superfluous to have motives that encourage a person to travel, the needs that they seek to satisfy by attending recreational activities (communication, creativity, emotional enrichment, activity, restoration of physical strength, peace, aesthetic pleasure).

It is impossible to effectively organize leisure without talented animators of “classical” education for specialists in the tourism and entertainment industry; mastering professional knowledge is not enough today. An important role is played by such features of the animator as tact and delicacy, sociability and goodwill, the ability to “hear” the client and quickly respond to his problems, endurance and good health. Not without reason in the leading tourist centers of the world is promoted as the basic principle of the animation service, an individual approach to working with a client. We are talking about celebrating the birthdays of tourists, their professional holidays, family anniversaries, personal significant events. The main problem for young professionals is usually the lack of practical experience, flexibility and creative thinking, the inability to use the acquired knowledge and skills in practical activities. Therefore, today the following requirements are imposed on the organizers of leisure in the tourism industry: higher education, work experience, a desire to improve their qualifications, and the presence of appropriate personal qualities. In order to improve the skills of leisure organizers in tourist complexes, various courses, project seminars, workshops, trainings are held, creative laboratories and schools operate.

Chapter 4 Quality control of the services provided

Formally, the level of quality is defined as the compliance of the properties of products and services with the requirements of standards. Directive guidelines for the creation of technologies in the field of quality management are the international standards ISO (MS ISO) of the 9000 series, focused on establishing identical standards for similar products and services on a global scale, including in the field of tourism. In addition, at the state level, laws and standards establish requirements that ensure the safety of life and health of consumers of tourist services, environmental protection, and the prevention of harm to consumer property.

A tourist product is a complex concept, consisting of many interrelated components - tourist services. According to GOST 28681.0-90 "tourist service is the result of the activities of a tourist enterprise to meet the relevant needs of tourists."

The quality of the service is determined by the requirements of Art. 4 Laws Russian Federation"Consumer Protection". According to the Law, the seller (manufacturer, performer) is obliged to sell to the consumer a product (transfer the results of the work performed, provide a service) that meets the mandatory requirements of the standards, the terms of the contract, the usual requirements, and also provide information about the goods (works, services).

The legal field for the development of standards in the field of tourism is indicated in the Law of the Russian Federation "On Standardization". The requirements of this Law are obligatory for all subjects of economic activity, regardless of the form of ownership, whether they are government bodies or public organizations, enterprises or entrepreneurs.
Thus, the quality of services in hotel (tourism) enterprises should be subordinated to what is most important from the point of view of the client.

Chapter 5 Report on the results of a tourist trip

Travel reports are the only source of information about travel areas. When preparing the route, we use the reports of our predecessors. How the report should be written:

Text part

The text part of the report should contain the following sections:

1) background information about the trip (1-2 pages);

2) information about the travel area (2-5 pages) - mandatory for hikes of category V-VI, for the rest - as directed by the ICC;

3) travel organization (2-6 pages);

4) traffic schedule and technical description of the route (10-20 sec.);

6) applications (3-5 s.).

Travel background information:

Detailed information about the line of the route, the length and duration of the route, a list of its individual stages with different modes of transportation (for combined trips);
The name and cipher of the ICC that issued an opinion on the application materials;
List of the group indicating the last name, first name, patronymic of each participant, home addresses, tourist experience and duties in the group;
A brief general geographical description of the area, including a description of the natural features of the area, data on settlements and means of communication between them, information on local attractions;
Tourist characteristics of the area, based on their own observations, as well as on materials obtained from other sources.

Travel organization:

Pre-trek training and training, route development features, reasons for choosing the main and backup options. When changing the original travel plan, it is necessary to indicate the reasons that caused these changes. It also provides information about the passage of the route by each participant (whether all obstacles were passed).

The section should answer the questions: how was the trip prepared, why was this particular route chosen, how unmistakable was the original travel plan?

Schedule and technical description of the route:

The technical characteristics of the route are given. This information is presented in the form of a table and disclosed in the text. Difficult sections of the route (passes, rapids, crossings, places with difficult orientation, etc.) are described in more detail, indicating the actions of the group on them. Particular attention should be paid to the description of the measures to ensure safety on the route, as well as how to navigate in conditions of limited visibility.

The section should answer the question: “How was the route passed by this group?”.

The results of the trip are given, conclusions are given on the tactical and technical decisions made during the campaign, recommendations for passing the route, individual obstacles, and the most interesting options are offered.

The section should answer the question: “How can this route be done better, easier and more interesting?”.

Applications:

Lists of personal and group equipment, the contents of the first aid kit and repair kit, their weight. Evaluation of the suitability of the equipment used on the trip. Recommendations for equipment and inventory;
List of products and food ration on the route, their weight, recommendations are given on the possibility of replenishing food supplies on the route;
The total weight of products and: equipment per group and, on average, per participant (not relevant for auto trips);
Estimated travel expenses;
Transport schedule, working hours of communication centers, authorities, medical aid points, etc.;
Group diary (or excerpts from it);
List of references, list of tourist reports and other sources of information used in the preparation of the trip and in compiling the report.

Photo:

The photographs attached to the report must characterize the difficult sections of the route, show the actions of the group on them, help subsequent groups navigate the terrain, confirm the passage of the route by the whole group, display the nature and sights of the area.

In the photographs, with the aim of making it easier for subsequent groups to navigate the route, the recommended routes are marked with a solid line - the route traveled and a dotted line - indicating the direction of movement, overnight accommodations, main landmarks, names of passes, peaks, rivers, rapids, etc.

The photographs must be consecutively numbered and have texts containing the names of the objects to be taken and the places where they were taken.

Cartographic material:

The report is accompanied by an overview map (scheme) of the travel area with the route marked on it, its alternate options, direction of movement, places of lodging for the night (indicating the date of the stop for the night) and the main obstacles and landmarks (rapids, crossings, passes), places where the main photographs were taken (indicating the photo number).

The map is supplemented with sketches (crocs) of the most difficult sections of the route, indicating the ways to overcome or bypass them and the necessary landmarks.

For sparsely populated areas, it is necessary to indicate the places of possible refueling and repair of vehicles. If a GPS navigator was used during the hike, be sure to attach the track and points to the report. The track is best broken down by day. Also, do not forget to indicate the number of the route book in the heading of the report and sign the report.

Chapter 6 Marketing research of the market of tourist services

According to the nature of the use of information, methods of obtaining it, the technique of conducting research and its final results, the methods of conducting marketing research in the foreign economic sphere can be divided into the following types:

Desk research is carried out on the basis of secondary information - official printed sources, and gives a general idea of:

- state of customs legislation;

- the state of the general economic situation, the development trends of individual markets;

– state and development of the world commodity market;

– development of individual industries;

- the state of the economy of individual countries;

– accessibility of the market, its territorial remoteness;

- the cost of transportation by means of transport;

- the trade and political regime of individual countries;

- statistical data on the issue under study.

They use the methods of economic analysis in combination with the methods of econometrics and mathematical statistics.

Part of the necessary information already exists in a published form - this is the so-called secondary information, which can be obtained as a result of studying government reports, dossiers of foreign trade organizations, computer data banks, etc. These secondary sources represent very raw, but very important material for this. to be called desk research. This is the stage at which marketing research usually begins, before the costly collection of primary information from scratch through surveys and field research. It makes a lot of sense to use this type of information gathering in the first place when researching international markets, since it is less laborious, allows you to get cheap or free information and saves a lot of time.

Naturally, desk research does not provide answers to all the questions that were raised by the enterprise, but some of the necessary answers can be obtained and the first conclusions about the advisability of entering a particular foreign market can be made. Desk research is likely to provide the following information: market size and trends, consumer income and spending, supply statistics, demographics, and so on.

Field research, or on-site market research, is the most complex and expensive, but the most effective method of market research, so only large companies resort to it. The advantage of this method is that it makes it possible to establish personal contacts with potential buyers, purchase samples of goods that are in greatest demand in this market, conduct surveys, etc. Market research on the spot allows you to receive and process primary information, which, although more expensive , but it makes it possible to find out the real market demand and customer requirements for the product, as well as take into account the results of the study for the development of company management tactics for entering the market, including the development of pricing policy and sales organization issues.

The trial sales method is used when there is no necessary information about the market or the company does not have time for a comprehensive study of the market, as well as for the implementation of rare and new products for this market. In such sales, the firm bears the risk of incurring losses, but this method provides an opportunity to establish direct business relationships with potential buyers. However, this method has a certain drawback: using the test sales method, the market situation is modeled, on the basis of which a forecast is made for the entire market, which is not always justified.

Chapter 7 Formation of a tourist product

The document giving the right to the tour is a tourist voucher or voucher. The voucher form is a strictly accountable form and contains an optimal set of details that give the client the most complete information about the upcoming tour. This form of voucher is typical, which allows travel enterprises to supplement them with other necessary data when replicating vouchers.

This form of voucher is used in settlements with the population to account for cash without the use of cash registers. The date of issuing the voucher and the date of its sale are reflected in the accounts. When transferring the voucher, the tear-off coupon remains as a document confirming the fact and date of the sale of the tourist product, and serves as the basis for the benefits of value added tax (VAT). When paying in cash, the voucher stubs are stored together with other cash documents. In case of non-cash payments, the enterprise needs to ensure the accounting and storage of the stubs of issued vouchers.

Depending on the type of tourist application and on the method of organizing the sale, tours can be individual and group.

Individual tours provide the tourist with more independence and self-sufficiency, but they are more expensive, since the tourist pays for such services as intra-route transport, guide services, and some other services in full, unlike group tours, where this price is decomposed for all members of the group. That's why individual tours not very accessible to the mass tourist.

In addition, the organization individual trips is a very time-consuming process that requires the use of computer technology for booking, dispatching, calculations and other operations. On the other hand, individual tourism from an economic point of view is very beneficial for travel companies, as it provides higher income per tourist compared to group tours. Therefore, in the strategy of the firm must be found certain places for both group and individual tourism.

Group tours are cheaper, accessible to the mass tourist, but in group trips, each of their participants is obliged to obey the travel order established for the group. Creating an attractive tourist product is the first and most important task of a travel agency. This area of activity of tourist enterprises is directly related to production processes. The commodity policy of the enterprise requires the adoption of coordinated decisions between production and sale (commerce), as well as decisions regarding the range of tours, service programs and the amount of the tourist product.

Chapter 8 Calculation of the cost of a tourist product

In tourism, free prices are set by manufacturers in agreement with consumers of products (goods, services) and used in settlements with them.

Free prices for products (goods, services) are formed taking into account the cost of their production, profit, all types of taxes paid from the cost, revenue and profit, mandatory non-tax payments established by law, as well as based on the quality of consumer properties of the product (service) and market conditions market.

Depending on the types of tourism, the price can be formed for a tourist product (tour package), a service consumed both within the country (domestic tourism) and abroad (international tourism). The procedure and principles of calculation, as well as the price structure, are the same in both cases. The difference is only in the presence or absence of certain elements and the level of profit included in the calculation.

The second component of the package is custom meals. Depending on the conditions and form of service, the cost of meals included in the price of the package varies.

The third element of the tour package - transfer - is provided by the host when meeting and seeing off at the airport, railway station. Its cost depends on the distance and class of the mode of transport.

The fourth element of the tour package - excursion programs. They may be included in the tour package in full, partially or not included at all.

The contract stipulates the general principles of price formation, i.e. what exactly is included in the price of service, discounts and surcharges for the season / off season, weekdays and holidays, for children, schoolchildren, students, the number of free places per group, etc.

The price is usually indicated per tour day (according to the number of overnight stays) per person. Specific prices for tours and services are indicated in the application and are agreed in the current correspondence.

The price of the tour package offered by the partner is an integral part of the tour price calculated by the travel company. It is this option that we will take as the basis for the calculations.

The price structure of a tourist product is as follows: material costs; labor costs; taxes; depreciation deductions; other expenses, including office rent, administrative and management expenses; profit; mandatory tax payments; partner tour package price. Total: selling price.

Airlines, in accordance with international agreements, provide tourists with various discounts on fares. Discounts can reach up to 40% of the tariff.

Air transport is preferred by tourists, as it is a fast, comfortable and relatively inexpensive mode of transport compared to others;

- railway. Negotiated in the contract. Discounts are provided depending on the period of ticket redemption, the number of tourists, the season;

- by road (bus) - the price depends on two points.

If the bus is rented, the price is negotiated in the contract. At the conclusion of the contract, the profitability / disadvantageousness of including the full cost of refueling the bus and the travel expenses of drivers is calculated. If the bus is own, the price includes the estimated cost of operating the bus, taking into account depreciation;

transfer.

Labor costs. This article reflects a part of the amount of wages of production personnel, i.e. specialists involved in the development and implementation of a tourist product, as well as other payments attributable in accordance with the Instruction on the composition of costs to the cost.

Other costs consist of amounts provided for payment by invoices, approved rates and norms of expenses by types of operations; administrative and management expenses; lease payments specified in the contract.

Profit included in the price of a tourism product. The level of profit is automatically regulated by the market: the too high price of the tour, despite all the advantages of the programs, makes it unclaimed.

Taxes, fees and deductions to the budget, extra-budgetary funds. Tourist firms must make tax deductions according to the list and rates approved by law (VAT, etc.).

After receiving the final price of the enterprise, the calculation may include the services of third-party organizations (food, accommodation, transport services, etc.) if the enterprise uses their services in accordance with the contract.

Thus, the sum of the costs of the enterprise and the services of third parties will be the total price of the service.

Partner package price. This is a specific price stipulated by the contract and specified by the agreement protocol, correspondence.

All these expenses are reduced at the current exchange rate to the total price of the tour in foreign currency (US dollar, euro). The conversion of rubles into foreign currency for settlements with foreign partners is associated with losses for the travel company, so most travel agencies practice including up to 5% of the tour price in the selling price.

The selling price for a tourist product (service) must be economically justified, which implies the calculation of the cost and its formation, taking into account the current regulatory legal acts.

Accommodation at the Esenbey Hotel:

$20 x 5 nights x 20 people = 2000 c.u.

Meals - three meals a day:

3. c.u. x 6 days x 20 people = 3600 c.u.

Excursion, cultural program, special program.

$50 x 20 people = 1000 c.u.

Transport - Bus: $15 x 6 days x 6 hours = $540

Company services (accompanying a group, booking hotel rooms and air tickets) - 10% of the cost:

10% (2000 + 3600 + 1000 + 540) = 10%

7140 = 714 c.u.

Profit of the enterprise - 20% of the cost:

20% of 7140 = 1428 c.u.

Total cost of the tour (excluding airfare)

7140 + 714 + 1428 = 9282 c.u.

Thus, the cost of the tour package for 1 person is (without the cost of air travel): 9282: 20 = 464.1 c.u.

Chapter9 Interaction with travel agents for the implementation and promotion of the tourist product

Typically, there are two parties to an agency agreement: the principal and the agent. The agency agreement is close to the agency agreement. Principal - a person instructing to perform certain services, and agent - a person accepting the Principal's order to perform these services on certain conditions for an agency fee. The principal is a legal entity. An agent can be both a legal entity and an individual.

If the principal is able to fully provide the agent with his tourism product, then he limits the agent's rights to work with other principals. If the tourist product is not diversified enough, then the agent is not prohibited from working with other principals. The principal negotiates with the agent his obligations: the planned sales volume of tourist products at agreed prices, as well as the need to fully support the image of the manufacturer of the products and use only promotional materials of branded origin. The agent must accept obligations not to take bribes, not to derive direct or hidden personal profit from transactions in addition to the commission established by the agreement, to comply with the established price level or pricing policy, and to reasonably apply permitted discounts. The agent is obliged to timely report to the principal in the prescribed form and terms, as well as immediately report any difficulties, claims and complaints of clients.

The principal also assumes a number of obligations in agency agreements. He is obliged to train the agent, determine the territory in which the latter has exclusive rights (if such is stipulated in the agreement), the procedure for providing information, advertising materials and products, as well as other actions that make up the essence of the agent's work.

The central articles of the agreement are the conditions for paying commissions to the agent. The order, size, currency, as well as the terms of commission payments are established. The commission can be paid to the agent in several ways:

– within the specified period after the transfer of the client's funds to the principal's account;

- subtracted from the cost of production by the agent directly when sending money to the principal;

- Set-off systems, accumulation schemes, compensatory methods of settlements of the parties can be established.

The agent certainly bears the costs of selling, so the agency agreement must clearly state which costs of the agent are covered by the principal and which are covered by the agent himself.

An important aspect of the relationship between travel agencies is the amount of commission. The size of the commission is usually differentiated from 2% to 12% of the cost of the tour or services and depends on the intensity of the season, the absolute cost of the tour, the geography of travel, the market where the agent works, etc. Differentiation of the commission also arises in connection with the level of responsibility for the implementation of the tourist product:

- the commission will be higher if the agent pays for the ticket himself, as if buying it from a wholesale travel agency, and leaves its subsequent sale to the client at his own peril and risk;

- the commission will be lower if the agent is not responsible for the implementation, but receives his share as the actual sale of vouchers.

Complex accumulative schemes of agency fees are being developed: for each tourist, additionally for a group of 10,20,50,100 and 500 tourists per season, which in total can bring the agency percentage to 15% or more. Commissions are also set for the sale of additional services, such as insurance. Some variants of the agreements deal in detail with the issue of bonuses to the agent for the sale of services to his clients even after the agent's dismissal or payments to his heirs in the event of his death.

Another important aspect of the relationship between travel agencies is the issue of sharing responsibility to customers. There are three relationship options:

The agent sells the tourist product on behalf of and on behalf of the principal - the named principal. In reality, this is most like a tour shop, where the agent offers the tourist a choice of tours of various tour operators, sells branded vouchers of tour operators, guided by the general catalog and using the means of operational communication to confirm the sale of the tour. All documentation is filled out on behalf of the principal, but the agent is indicated. The client (tourist) pays money to the agent. It is possible that the tourist independently transfers money through the bank to the principal, who then pays the agency commission. All responsibility for the tourist product lies with the principal and formally the agent does not bear any responsibility to the tourist.

The agent sells the tourist product on behalf of the principal, but on his own behalf - an unnamed principal, but with a mention of the principal and even indicating all his initial data and the tourist product. The agent independently concludes an agreement with the tourist and issues a personalized voucher on his letterhead, which accurately indicates the details of the trip and its organizer. The agent makes all payments to the tourist and even provides him with certain services. The agent, depending on the terms of the agreement, may transfer in full the funds received from the tourist and then receive a commission from the principal, or, if such is stipulated by the agreement, deduct their commissions when sending money for the tour to the principal. However, this must be clearly stated on the payment documents. Since the principal does not have a documented contractual relationship with the tourist, then all claims for the tourist product, if any, the tourist will have to present to the agent, who then, in a recourse claim, will transfer these claims to the guilty party in one of the options to the principal.

An agent (for example, in another region) can take on part of the tour operator's functions and sell its own tourism product that absorbs the principal's product. In this case, the principal may not be named undisclosed principal. Thus, by adding its own tourist product, which includes services for processing documents, transporting tourists to the place of departure for a foreign tour, providing hotel, additional excursion or other services, the agent sells a complex multi-link tour, in which a foreign tourist trip is one of the links in a large chain. There can be several principals as co-executors. The voucher is issued on the letterhead of the agent and all responsibility to the tourist for the total tour lies with him.

Special relations arise between the agent and the principal when the tourist refuses the booked services:

If the refusal of the tourist is objectively motivated by dissatisfaction with the conditions of the tour, then the damage is borne by the guilty party, which incorrectly informed the tourist about the content of the tour and its conditions. If the refusal occurs at the initiative of the tourist and penalties are imposed on him, entailing the non-return of the deposit or the cost of the tour made by the tourist earlier, then the question is legitimate, what is the share of the agent’s earnings from these penalties, since the main share of the work fell on the agent and it was he who performed their work in whole or in part.

There may be problems between the agent and the principal due to client complaints about the inconsistency of the purchased tourist product with the actually provided services, due to the lack of the required quality of services, etc. In this case, each of the parties is responsible for its own area of work, but the boundaries of responsibility should be clearly defined.

Conclusion

Student Valeev V.V. completed the internship at the travel company "Edem Travel" at the address Chelyabinsk, st. Timiryazev, house 27.

He got acquainted with some practical professional skills, and also gained initial practical experience in the main professional activity for the subsequent development of general and professional competencies in his chosen specialty.

Also trained in professional activities and relevant general and professional competencies.

During the development of the industrial practice program, the student learned some professional activities, and also learned:

- identify and analyze customer needs;

– choose the best tourist product;

– search for up-to-date information about tourist resources;

- accept cash in payment for a tourist voucher on the basis of a strict reporting form;

- provide the consumer with complete and up-to-date information on the requirements of the consulates of foreign countries to the package of documents provided for obtaining a visa.

List of sources used

1. Federal Law of November 24, 1996 N 132-FZ (as amended on June 29, 2015, as amended on March 2, 2016) “On the fundamentals of tourism activities in the Russian Federation”
2. Aleksandrova, A.Yu. International tourism; M.: Aspect Press - Moscow, 2013. - 470 s
3. Large explanatory dictionary of terms of international tourism; Publishing house "New knowledge" 2014, - 220 p.
4. Veselova N.Yu Organization of tourism activities. Textbook for bachelors - Textbook for bachelors, 2015. - 200 p.
5. V.I. Kruzhalin "Geography of tourism" textbook - M .: federal agency on tourism, 2014. - 330 p.
6. Ilyina E.N. Activities of travel agencies: tourism market and entrepreneurship - Ros. intl. acad. tourism. - M .: Council. sport, 2014. - 63 p.
7. Ignatieva I.F. Organization of tourist activities. Tutorial. - Approved by the educational and methodological association, 2015. - 152 p.
8. Team of authors; ed. E.L. Pisarevsky "Fundamentals of Tourism" - M .: Federal Agency for Tourism, 2014. - 84 p.
9. Lyubavina N.A. "Technology and organization of travel agency activities" Publisher: Academy - 2013 - 310 p.
10. Morozov M.A. Infrastructural support of entrepreneurial activity in - Ros. new un-t. – M.: RosNOU, 2012. – 172 p.
11. N.S. Morozov "Information support for tourism" textbook - M .: Federal Agency for Tourism, 2014. - 412 p.
12. Information and analytical magazine "Tourbusiness" http://www.tourbus.ru
13. Experience in the sale of tourist services on the example of Spektr-Tour LLC http://knowledge.allbest.ru/sport/2c0a65625a3ad68a5c53a88521216c27_0.html
14. www.edem-travel.ru

Practice report based on Edem Travel LLC updated: July 31, 2017 by: Scientific Articles.Ru

practice report

3.2 Preparation of a report on a tourist trip

Travel reports are the only source of information about travel areas. When preparing the route, we use the reports of our predecessors. How the report should be written:

Text part

The text part of the report should contain the following sections:

1) background information about the trip (1-2 pages);

2) information about the travel area (2-5 pages) - mandatory for hikes of category V-VI, for the rest - as directed by the ICC;

3) travel organization (2-6 pages);

4) traffic schedule and technical description of the route (10-20 sec.);

6) applications (3-5 s.).

Travel background information:

1. Detailed information about the line of the route, the length and duration of the route, a list of its individual stages with different modes of transportation (for combined trips);

2. Name and cipher of the ICC that gave its opinion on the application materials;

3. A list of the group indicating the last name, first name, patronymic of each participant, home addresses, tourist experience and responsibilities in the group;

4. Information about the travel area;

5. A brief general geographical description of the area, including a description of the natural features of the area, data on settlements and means of communication between them, information on local attractions;

6. Tourist characteristics of the area, based on their own observations, as well as on materials obtained from other sources.

Travel organization:

The section should answer the questions: how was the trip prepared, why was this particular route chosen, how unmistakable was the original travel plan?

Schedule and technical description of the route:

The section should answer the question: “How was the route passed by this group?”.

The section should answer the question: “How can this route be done better, easier and more interesting?”.

Applications:

· Lists of personal and group equipment, contents of the first aid kit and repair kit, their weight. Evaluation of the suitability of the equipment used on the trip. Recommendations for equipment and inventory;

· List of products and diet on the route, their weight, recommendations are given on the possibility of replenishing food supplies on the route;

· The total weight of products and: equipment per group and, on average, per participant (not relevant for road trips);

· Estimated travel expenses;

· Schedule of traffic, working hours of communication centers, authorities, medical aid points, etc.;

· Diary of the group (or excerpts from it);

· List of references, list of tourist reports and other sources of information used in the preparation of the trip and in the preparation of the report.

Photo:

The photographs must be consecutively numbered and have texts containing the names of the objects to be taken and the places where they were taken.

Cartographic material:

The map is supplemented with sketches (crocs) of the most difficult sections of the route, indicating the ways to overcome or bypass them and the necessary landmarks.

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Municipal budget institution

Information and methodological center

Department of Education of the Myskovsky City District

Municipal budgetary organization of additional education

tourist station

"Compilation of trip reports"

Developed by:

methodologist MBO DO Station tourists

Pinzhina O.I.

Toes 2016

This work contains requirements for the development and execution of reports on tourist trips and is intended for methodologists and teachers of additional education. The proposed recommendations can be used in the preparation and development of reports on tourist trips aimed at improving the level of professional skills of teachers. When compiling the brochure, the main requirements for the development and design of reports on tourist trips were taken into account.

contact phone 8-913-318-92-08

Table of contents

Explanatory note……………………………………………………4

General information about the trip report………………………..4

Purpose of travel reports…………………………………..............4

Requirements for a tourist report…………………………………………..4

Contents of reports………………………………………………………….5

Conclusion……………………………………………………………………8

List of used literature…………………………………............. 9

Application……………………………………………………………….10

1. Explanatory note

Relevance This topic is due to the fact that in the last decade the quality of reports on hiking trips has declined markedly. Many reports do not meet the requirements for these documents. It is not always possible to get an idea about the real qualification of the group and its actions on the route from such reports. When preparing routes, low-quality reports are useless and, moreover, significantly affect the safety of hikes. At the same time, ICCs at all levels have reduced their requirements for reviewing incoming reports. Often, certificates are issued on the offset of the trip according to reports in which the technical description is reduced to a detailed calendar plan. It is extremely rare that poor-quality reports are returned for revision.

aim compiling these methodological recommendations is to provide methodological assistance to teachers, organizers of educational work with children in writing reports on hiking trips.

This manual is designed to facilitate the writing of full-fledged tourist reports, fill the gap in relevant methodological literature, formed in the grassroots ICC, and contribute to the creation of a modern data bank on tourist routes and natural obstacles.

2. General information about the trip report.

The trip report is the document by which the ICC evaluates real experience groups, the actions of tourists on the route and the literacy of tactical decisions. Based on the report, the IWC decides on the offset of the campaign and the assignment of categories, and the judging panels hold tourism championships.

Travel reports are one of the main sources of information about the travel area. According to them, tourists prepare for hikes, and the IWC determines whether the complexity of the declared hike corresponds to the qualifications (capabilities) of the group. The library of tourist reports serves as the information basis for the work of specific and interspecific commissions of tourism federations.

3. Purpose of tourist reports.

The main objective of the tourism report is to reliably present the maximum useful information about the travel area and about specific natural obstacles. It should contain information about the routes of communication with the hiking area, the features of the organization of movement, nature reserves and border zones, natural obstacles, climatic features and etc.

The report should tell how the group operated and contain recommendations for future travel.

4. Requirements for a tourist report.

4.1 The report must contain only reliable information.
The report should unequivocally answer the question: where and how the route ran, how the group acted during its passage.
The report, in addition to purely technical descriptions, may contain the impressions of the group members about the area, the line of the route and the obstacles passed in a special section. Household and literary notes should not clutter up the main sections of the report.

4.2 The report on the tourist trip may be written or oral. Submission of a written report is obligatory for trips of 4-6 grades, as well as for all trips participating in the tourism championships. The volume and content of reports on difficult hikes, as well as the FORM, volume and content of reports on hikes 1-3 c.s. establishes the ICC when considering application materials, taking into account the novelty and availability of information on the area. The decision of the ICC is recorded in the route book. Section "Technical description of the route" in conjunction with the "Detailed route schedule" required for all reports.

4.3 Together with the report, the route book and documents confirming the passage of the route, completed certificates of credit for the trip of the established form for all participants are submitted to the MCC.

4.4 An oral report is made by the head and members of the group at a meeting of the ICC. The documents listed in , photos, videos, etc., as well as maps and route diagrams. The oral report is built on sections of the written .

4.5 A written report must be made in a typewritten (computer) way, have continuous page numbering, AND MANDATORY HARDBOARD, ensuring its long-term preservation.

4.6 The number of abbreviations in the text should be minimal. The accepted abbreviations must be deciphered unambiguously, their meanings must be given together with the symbols of maps and diagrams.

4.7 Photographs and sketches included in the report should characterize the difficult sections of the route and the actions of tourists on them, provide subsequent groups with orientation on the ground, display the nature and sights of the area. The photographs are marked with the route traveled and the recommended route, as well as dangerous sections are highlighted. Photographs must be consecutively numbered and OBLIGATORY captions that allow identification of the displayed object without referring to the text of the report. The text should contain links to photographs and other illustrative material.

4.8 The report is accompanied by an overview map (scheme) of the trekking area with a plotted route, alternate options, directions of movement and possible evacuation routes, as well as overnight accommodations indicating their serial numbers and dates and main obstacles. The map can be supplemented with sketches or large-scale diagrams of complex sections with directions of movement, landmarks and photographic points. Non-standard symbols must be deciphered.

For hikes with significant elevation changes, water and cave hikes, at the request of the IWC, a route profile (altitude graph) is drawn up.

The reports on water trips contain sailing directions with indication of obstacles and their landmarks, diagrams of obstacles with drawing the path of passage, places of insurance and mooring.

The reports on cave hikes provide topographic materials on underground cavities and schemes for mounting equipment.

The reports on automoto trips indicate the points of possible refueling and repair of vehicles.

5. Content of the report.

These recommendations correspond to the "Standard form and content of a report on a tourist trip, trip and sports tour" approved by the TSSR.

5.1 Title page .

5.3 Reference information about the campaign.
The name of the conducting organization, the country, the republic, the city, the type of tourism, the category of complexity of the route, the length and timing of the active (test) part of the trip, the number of the route book and information about the powers of the ICC are indicated. This is followed by a detailed route thread with a dedicated active (testing) part, defining obstacles, a list of the group indicating the year of birth, tourist experience and responsibilities in the group, addresses for consultations are given.

For water routes, weather features, water levels, and means of transportation are indicated.

5.4 General geographic and tourist characteristic hike area.
Includes short geographical position district (according to the scheme: region, district, subdistrict, massif), its tourist opportunities, options for access and departure, characteristics of vehicles, including fares and timetables, information about medical centers, retail outlets, the location of border and protected areas , the procedure for obtaining passes to restricted areas, addresses and telephone numbers of relevant organizations, location and addresses of the PSS and PSO, the most interesting natural and historical objects, climatic and other characteristics of the hiking area.

For cavers, a brief description of the cave is given, which indicates: absolute height entry marks above sea level, GPS - entry coordinates, the most probable place of unloading with an altitude mark, the position of the cave, morphometric, geological, morphological, hydrogeological and microclimatic characteristics. The section MUST end with a brief history of the exploration of the cave.

5.5 Organization of the trip.
The features of the pre-trip preparation are described and the choice of the route, the main and backup options, an overview of evacuation routes from the route and the possibilities of organizing transfers are justified. The section should answer the question of why this particular route was chosen and how successful the original plan of the trip turned out to be. In this section, the declared route thread and the separately actually passed one are given in a form convenient for comparison (except for caving trips).

5.6 Expanded chart.
It is drawn up in the form of a table, for which the following columns are recommended:
day of the journey, date, section of the route, photo numbers, length (km), net running time, determining obstacles on the section, weather conditions, elevation difference (for mountain trips).
At the end, the total duration, length, elevation difference are indicated. Separately, for hikes in the mountains, an altitude schedule is given, and for water trips, a route profile.

For caving trips, a plan is given for getting to the ground camp (tactics, number of walkers, way of throwing, etc.), a schedule for working in the cave, a planned and actual schedule for the assault from which it should be clear who, at what time, where and with what cargo he worked, what task he performed. The application contains a log of exits.
Information from this section is disclosed below.

5.7 Technical description of the route.
Without this section, the report cannot be considered by the IWC.

The main section of the report. It includes a detailed, without any exceptions, description of the route in the order of its passage, difficult sections according to the schemes below, technique and tactics of the route, dangerous sections and security measures.

The route description is divided into tactical sections, which in turn are divided into days. The heading of each day indicates the date and day of the journey, as well as for the convenience of users, the route segment, kilometers traveled, elevation difference, net running time in hours and weather conditions during the day. A sample title is given in .

The text indicates the object (the point to which the group is striving), landmarks and the direction of movement. Descriptions of the sections are given in strict sequence, the characteristics of the section to be overcome (obstacles), the time of movement, the technique and tactics used, dangerous sections, methods of insurance, conclusions and recommendations for passing tactical sections are indicated.

LOCAL OBSTACLES DESCRIPTION SCHEME
On the example of the pass:
- Name, category of difficulty (c.t.), height, characteristics of the slopes, where it is located, what valleys, glaciers, etc. connects, from where and where it leads. Pioneer data.
- From where it is visible, where it is located, landmarks for searching.
- Characteristics (description) of approaches and take-off, dangerous areas.
- Group activities, insurance, running time.
- Description of the saddle.
- View from the pass.
- Characteristics (description) of the opposite slope.
- Actions of the group on the descent, insurance, running time.
- Recommendations for going the pass in the opposite direction.
- Total driving time.
- Places suitable for lodging for the night.
- Necessary special equipment.
- Recommendations for equipment and insurance.
- Evaluation by a group of c.t. obstacles and ways to overcome them.

SCHEME OF DESCRIPTION OF EXTENDED OBSTACLES
On the example of the valley:
- Indicate the final goal (landmark) of the movement, for example: a settlement, a cave or a local obstacle (pass, crossing) to which the group is going and its location.
- Indicate landmarks, direction of movement, points from which landmarks or the purpose of movement are visible.
- Characteristics of the path to the chosen goal (road, trail, forest, scree, etc.)
- The movement of the group from landmark to landmark, indicating the time of movement, characteristics of obstacles and group actions, insurance, dangerous places.
- Total driving time (net running time).
- Places suitable for overnight stays.
- Recommendations for groups going in the opposite direction.
- Evaluation by a group of c.t. obstacles.

SCHEME OF DESCRIPTION OF WATER OBSTACLES
On the threshold example:
- The name (number) of the threshold.
- Difficulty category interval for different water levels.
- Evaluation of k.t. group for a particular occasion.
- Landmarks.
- Place a chalk in front of the threshold.
- Possibility of reconnaissance.
- Places and methods of insurance.
- Intended line of motion for all vessels.
- Implemented line of motion for all ships.
- Analysis of the causes of deviations.

SCHEME OF THE TECHNICAL DESCRIPTION OF THE CAVE.
- Local obstacles (well, siphon, meander, etc.).
- Number of special equipment for each obstacle.
- Ways and features of equipment mounting, location of attachment points, deflectors, stops, protectors, etc.
- Options for moving from one obstacle to another.
- Areas with difficult orientation (blockages, labyrinths, multi-level meanders, etc.)
- All data must be linked with photographs and topographic survey results. On the topographical scheme of the cave, the scheme of hanging equipment should be indicated. The results of the topographical survey of the areas traversed for the first time are given both in the general scheme of the cave and separately. On the topographic scheme of the sections passed for the first time, the total length of the sections, the amplitude, the dates of the first ascent and the dates of the topographic survey are indicated. The appendix contains a picket log.
- An assessment is given by the group of the difficulty category of the cave, taking into account the sections passed for the first time.

5.8 Material equipment of the group.
A list of special equipment is given, features of personal and public equipment and comments on them, if necessary, performance characteristics. Features and weight characteristics of nutrition, the composition of the repair kit and first aid kit. Here is the calculation of the weight of the backpack.

For caving, these data are given for work on the surface and underground.

5.9 Estimated campaign.
The cost of travel, accommodation, meals and all other expenses (for foreign territories in c.u.). Recommendations are given for optimizing costs.

6. Conclusion.

The results are summarized and conclusions are drawn about the achievement of the goals. Tactical decisions, the choice of the route line and the traffic schedule are analyzed. Recommendations are given for its passage and possible changes. The conformity of the real category of complexity of the route and individual obstacles with the declared ones, the reasons for changing the original trip plan are assessed.

For cavers, the prospects for work in the cave and in the area, the most probable areas and directions for further research are assessed. Recommendations of the head of what category of complexity to credit this trip to each participant are given.

Bibliography.

Alekseev A.A., "Manual for compiling reports on tourist trips, travels, sports tours."

APPENDIX No. 1 - TITLE SHEET

REPORT
about (type of tourism) hiking
______ difficulty category by (geographical area)
committed by a group of tourists (city, team)
between _____ and _____ 200__.

Route book No. __________
Team leader ____________
Address, phone, e-mail of the head

The route-qualification commission _______________ reviewed the report and believes that the trip can be credited to all participants and the leader of _______ difficulty category.
Use the report in the library ________________

City _________ 200__

APPENDIX 2

A POSSIBLE VARIANT OF THE TITLE OF THE TRAFFIC DAY.